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Lost Traffic. Lost Business

So you've had your website built with your telephone number prominently on display.

You've spent a lot of money on marketing to generate traffic to your website.

Now, sit back and let your website and the marketing take effect? Hmmm.

Would you be shocked to know...

That roughly 98% of the traffic that you've worked hard and spent hard to get simply drives away without a trace...

Who are these people? Why did they go? Could you have done anything to convert them into a customer?

Well, how would you know when you never approached them to ask.

Luckily, there's a solution. Live Chat.

Live Chat not only gives the people visiting your website a simple, quick, easy method of communication, it also encourages them to engage with someone via Live Chat.

Sound familiar? That's because it is. You experience this every time you go shopping.

When you walk into a clothes shop, are you not approached by a member of staff asking if you need any help? 

When you walk into a jewellers, are you not asked if you are looking for anything in particular?

So why have you forgot to do this on your website? The principle is the same.

How many extra sales could you of had by implementing this traditional level of customer service?

If after reading this you are curious to the answers, give Chat Converters a try today and see just how much traffic we can direct to your product or service converting to a sale.


Why outsource your companies Live Chat?

For those of you that have already realised that your company can seriously benefit from providing Live Chat on your website, the next thing to consider is whether or not to OUTSOURCE it.

Generally, when we think of outsourcing, we immediately think offshore e.g. INDIA.

Although this is true for most outsourcing companies, outsourcing doesn't always mean a cheap watered down service from abroad.

As you may have already guessed, at Chat Converters we only provide UK based Live Chat Operators. This ensures we can deliver a genuine high level of service to all of our clients.

The next question is price.

Will outsourcing to a UK based company make outsourced Live Chat unaffordable?

Again, the answer is NO.

Our pricing structure ensures that your website can be monitored for 40 hours per week at a fraction of the cost it would cost you to hire a full time member of staff to do the same job.

What's more, as we have multiple Live Chat Operators available to chat to your website visitors, it's clear to see the extra man power outsourcing Live Chat gives you over an in house solution.

So why outsource your companies Live Chat?

SIMPLE. SAVE TIME. SAVE MONEY. INCREASE MANPOWER


The trouble with Email

Email is great. In fact, it is so great it was one of the first main uses for the early internet which has stood the test of time with literally no change in its original design.

However, there is one major issue. IT'S SLOW.

If you are using or relying on email to generate business from your website, you need to understand the modern consumer.

The modern consumer has very little time. So little, that they barely have time to string together a couple of messages together to your business.

Mix that in with the fact emailing is a long drawn out process which can have gaps of hours/days between replies and you will already start to see the problem.

During this time delaying process, you're giving the consumer more and more opportunity to change their mind.

Or, worse still, sway towards another competitor.

What if you could give the consumer a method to communicate that's INSTANT and never too busy or off sick.

I'm talking about as close as you can get to a real conversation.

I'm talking about Live Chat.

If your business doesn't already have Live Chat in place, think about everything you have read in this blog and ask your self... could Live Chat generate more business from website?

If you answered yes, contact Chat Converters today to find out how we can help your business grow using modern methods of communication that tick all the boxes of the modern consumer.


Phone vs Live Chat

Although the phone has served us all well for many years, there is one major problem when using it as your companies main point of contact...

ENGAGED!

Most small companies will only have one dedicated phone line as well as one person that operates it. But there lies the problem. What happens when you're busy chatting away to an existing customer when a NEW potential customer is trying to call you?

Well, they will just keep trying won't they until they get through?

WRONG!

Due to the internet and search engines, any new prospective customer considering using your company will also have your competitors right in front of them.

So what really happens when they can't get through on the phone? Simple, they just try another company.

Live Chat, however, gives new and existing customers a method to contact you that is never engaged or too busy.

With Live Chat, you can multitask your customer service to give each and everyone connected to your company someone to speak to in real time.


Get ahead of the competition

The trouble with someone browsing your website opposed to visiting you face to face is that many potential customers are disconnected from someone who can answer their questions in real time.

Immediate Advantage

Instead of letting these unknown potential customers click off your website and onto another, without you even getting the chance to offer any help or advice, your business can gain an immediate advantage by offering Live Chat.

potential customers can immediately engage with a Live Chat Operator who can assist them with any question they may have regarding your products/services.

Due to this extra and effecient level of customer service, potential customers have more chance of converting into actual customers bringing you custom you would have otherwise lost to another competitor.

Fraction of the cost

1000s of larger business already practice this strategy throughout their website, however, with Chat Converters, we enable you to offer the same level of service at a fraction of the cost by outsourcing your Live Chat Operators to us.