To install our Live Chat on your website, we literally just need to add a few lines of code to your main index file. Either we can do this if you provide your hosting details, or, we can supply the information to whoever manages your website.
Before we go live, our Chat Operators will analyse your website and collect what they consider to be the most important information that may be brought up in conversation by your visitors. They then store this in our Knowledge Base making the information quickly accessible when chatting with your visitors. We will also invite you to specify any questions and answers you yourself encounter on a regular basis either when dealing with enquiries via telephone or email. Over the course of time, our operators will add new questions and answers to the knowledge base from questions we receive when chatting with your visitors. All of these methods ensure we have a good knowledge bank to serve your website visitors with.