with phone calls and emails from prospective applicants, current students, parents and alumni?
In a competitive environment education institutions everywhere are looking for new ways to deliver the best possible service to every member of their communities.
We efficiently address enquiries, improve online enrolment and application rates while saving you time and costs. While significantly reducing the volume of telephone calls and emails, we help to streamline incoming enquiries, and at the same time impart a modern, professional image to website visitors.
A single Live Chat Operator can chat with multiple visitors at the same time without any stress. And in case a prospective applicant in chat needs time to fill out an application form or look through a program description brochure, our chat operator can be on hold and switch to other tasks in the meantime. As soon as the visitor is ready to proceed with the chat conversation, the operator will get an alert and continue the conversation.
Why do young people prefer online channels as sources of information and methods of communicating? They just won’t wait for a return call or email. With Live Chat solution on your website we can interact with prospective applicants and students in the way they prefer. Having Live Chat on your website will show visitors that we are ready to assist them instantly.
Having their questions answered in a timely manner makes a positive impression on your site visitors and gives your institution a valuable competitive edge.
Every client has special characteristics and special requirements.
One of the most common questions we are asked by prospective clients is how our Live Chat operators will know enough to be able to answer queries correctly.
This is a gradual process of continuous development that requires careful and extensive training and a strong collaboration between Chat Converters and our clients.
Before the service goes live on a client website our team learn the frequently asked questions.
Every client has common queries generally known as ‘Frequently Asked Questions’ or ‘FAQs’. Initially, all of our chat operators familiarise themselves with your website, brand, products and services. This enables them to quickly navigate around your website and understand you.
Live Chat provides a rich set of features to accelerate your online communications. Pre-written “canned” answers are really helpful by giving instant responses to common questions like directions, program descriptions or deadlines, and other general information.