Every business has special characteristics and special requirements.
One of the most common questions we are asked by prospective clients is how our Live Chat operators will know enough to be able to answer queries correctly.
This is a gradual process of continuous development that requires careful and extensive training and a strong collaboration between Chat Converters and our clients.
Every business has common queries generally known as ‘Frequently Asked Questions’ or ‘FAQs’. Initially, all of our chat operators familiarise themselves with your website, brand, products and services. This enables them to quickly navigate around your website and understand your business.
Over time our Live Chat Operators are able to handle more and more complex customer enquiries.